Delivery Information

Please be aware that we don't have 4000 products in stock all the time and some products are on back order. It can take up to two weeks till we can get them. We try to keep you up to date with the status of your order. We don't just have one supplier we buy from several all over Europe. So we can provide you with the best price we can offer.

Your order may take between two to three weeks to be delivered.

As our products may not be registered in destination country, therefore we can not guarantee that the local customs approved the importation of the products. Delivery is at client's own risk and responsibility to fulfill all import regulations.

Every order we dispatch is registered. We will provide you with a tracking number.
Once the package is posted our duty ends. Because we assume that the Postal services work as they should and deliver the goods to you. Thus, we cannot be held responsible for Loss or Damage of the goods.

International shipping rates cover shipping charges only. Please note that duties and taxes not included in your order amount at checkout. Duties and taxes may be due upon delivery.

Thank you for visiting and shopping.
Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy (Europe)

Shipment processing time

All orders are processed within 1-2 business days.If we don't have the products in stock or on back order it will take 5 to 10 business days to get them to our warehouse.Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

We charge a flat shipping charge of 15€ for Europe

Shipment method Estimated delivery time Shipment cost
CTT Registered 3-10 business days 15€
CTT / EM Express 2-5 business days On request

Shipment Worldwide

Worldwide Shipping Policy with CTT Registered

Location Estimated delivery time Shipment cost
Africa 10-25 business days 25€
Asia 10-25 business days 25€
North America 10-15 business days 25€
Oceania 10-25 business days 25€
South America 10-15 business days 15€

Delivery delays can occasionally occur.

CTT – CTT Correios de Portugal is the carrier we are using more information on www.ctt.pt

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

www.homeopathiclab.eu is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

As our products may not be registered in destination country, therefore we can not guarantee that the local customs approved the importation of the products. Delivery is at client's own risk and responsibility to fulfill all import regulations.

Damages

www.homeopathiclab.eu is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.


Returns

Please take a look and then contact us.

https://homeopathiclab.eu/shop/content/6-return-and-refund-policy